IT Support Supervisor

Job ID: 59958

Position Number: 00083361

Job Title: IT Support Supervisor

Department: 112002

Location: Tallahassee

Responsibilities

This position supervises the complex area of mainframe Scheduling Services for the State Data Center, plus provides planning, development, implementation, and maintenance assistance in those areas for the agency. This position requires extensive knowledge of data Processing, large IBM Scheduling and Code Migration operation, consistent communication with the customer, users and interfaces with all levels of management within the agency. Exercising independent judgment, this position also assists in formulating policies and procedures, which have significant impact on Scheduling Services. This position also assists in the production schedule for batch processing, administration of code migration change management, distribution of data report generated output, and physical security for the environment.

Administer, coordinate and participate in the activities of the scheduling staff in their performance and throughout the production environment and software and hardware equipment. Provide leadership, counseling, direction, performance feedback and development of career paths for staff. Evaluate employees using established criteria and maintain a consistent dialogue with them to keep them informed of their progress. Administer, coordinate and participate in the set-up of the batch schedule through the automated scheduling software. Monitor the scheduling staff and production workload scheduling and code migration activities. Interface with Applications management, developers, and analysts to recommend and implement schedule changes to improve batch performance and abend reduction. Research, review and evaluate technical developments in batch processing, production schedule, and code migration turnover and systems software to provide Information Systems with up-to-date technical assistance. Coordinates the review, analysis and definitions of scheduling problems and applies accepted management principles and analysis techniques to improve existing applications and/or develop new system procedures.

Coordinate the development of technical documentation to ensure effective implementation, operation and evaluation of automated information systems. Establish guidelines and procedures for tracking, evaluating and documenting job performance, scheduling activities and reporting relevant events to management. Comprehend, apply and enforce regulations, and policies and procedures in accordance with the agency rules of conduct. Administer, coordinate and participate in the training activity of all scheduling tasks and equipment. Develop and implement staff training programs to enhance job knowledge and get feedback to evaluate their progress. Ensures cross-training efforts are an essential part of the Scheduling Services team.

Interact with the system project programmers and administrators to ensure the availability and operations of scheduling and code migration software. Coordinate test and production changes and schedule updates to the on-line software products to assure on-line availability. Troubleshoot global issues and work closely with platform managers to prevent. Perform other related duties as required.

Qualifications

• Bachelor's degree or a combination of post high school education and experience equal to four years.
• Security Awareness Trn Cert

Considerations

This is an A&P position.

This position requires successful completion of a Level 2 criminal history background check.

How to Apply

If qualified and interested in a specific vacancy as advertised, apply to Florida State University at https://jobs.fsu.edu.

Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable).

Equal Employment Opportunity

 FSU is an Equal Employment Opportunity Employer.