Collection Associate
Professional Collection Service is looking for Full Time collection specialists. This position is responsible for contacting consumers to arrange payment of past due account balances. Duties will include but are not limited to making outbound calls and accepting inbound calls to arrange payments and negotiate payment terms. Will help consumers with credit and collection issues. Looking for excellent communication and customer service skills, and good analytical and problem solving skills. Must be able to perform basic computer functions and operate routine office equipment. Pays hourly wages plus opportunity of monthly commission.
Collection Associate Job Duties:
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.